Privacy
Policy

OUR PRIVACY COMMITMENT
This Privacy Commitment outlines how TruScienceDiagnostics gathers, utilizes, and safeguards your personal data. By using our platform, accessing our services, or acquiring our products, you acknowledge the privacy practices detailed in this Policy.

This Policy clarifies: (a) what personal data we gather when you visit our platform or complete purchases; (b) our collection methodologies; (c) how we utilize and distribute your information; (d) the protective measures securing your sensitive data; and (e) critical information regarding your privacy rights and our data governance practices.

This Policy excludes practices of organizations that TruScienceDiagnostics does not own or govern, or individuals we do not employ or supervise.

This Privacy Policy supersedes all prior versions and sets forth the data privacy practices of TruScienceDiagnostics (“TruScienceDiagnostics,” “we,” “us,” or “our”) and applies to visitors and users (“consumers” or “you”) of our websites trusciencediagnostics.com, and other online applications owned and operated by us now and in the future, as well as to our consumer data practices more generally. So even if you have not visited our website or interacted directly with us, you may be entitled to some or all of the protections contained below, such as if you provided your information to us through a third-party or we otherwise collected or processed your data on behalf of someone else. This policy also applies to certain individuals we interact with over the phone, including our existing business prospects and clients. This policy does not apply to any third-party websites we may link to, and we assume no responsibility or liability regarding the same.

Our websites may at times record your interactions with it, including for example your interactions with our online consent/opt-in forms and any future webchat features. Do not make any use of our sites if you do not consent for us to engage in this practice. Our websites currently lack the functionality to recognize “Do Not Track” browser signaling.

We adopt this policy to comply with state data privacy statutes, most of which are relatively new. This policy is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended, and other U.S. state data privacy laws in CO, CT, DE, IN, IO, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT and VA. Nothing herein may be construed as creating any obligations for us beyond what is required by the law.

Disabled users who need these disclosures presented in an alternate medium, may contact us at the email address or telephone number listed further below.

YOUR CONSUMER RIGHTS
Based on your location and as comprehensively detailed below, you may possess substantial rights concerning your personal information privacy, including:
· Right to access your data.
· Right to correct your data.
· Right to have your data deleted.
· Right to opt-out of certain forms of processing of your data.
· Right to portability of your data.
· Right to opt-out from the sale of your data.
· Right to opt-in for certain sensitive data processing.
· Right against certain forms of automated decision-making about your data.
· And, in California, the right to bring a private action to protect your data from certain data breaches.

MARKETING COMMUNICATIONS & AUTHORIZATION
When you submit your contact details on our platform, you authorize TruScienceDiagnostics and our marketing associates to reach you via email, telephone, and text messaging with exclusive promotions and product intelligence. This encompasses automated communications and messages. Note that consent is not mandatory for purchases—you may always contact us directly at 1-844-676-1562. Opt-out of marketing communications whenever you choose. Standard carrier rates may apply, and communications may be recorded for quality optimization. By accepting electronic communications, you consent to receive documentation and terms digitally. To revoke electronic consent or request physical copies, email [email protected].

MINOR PROTECTION
Our platform and services are exclusively designed for adult users. We do not knowingly gather or request personal information from individuals under 18 years of age. If you are a minor, please refrain from using our platform or submitting any personal data.

NEW JERSEY & WEST VIRGINIA PUBLIC SERVICEMEMBERS
We value the privacy of public service members and do not publish or otherwise make available the information related to the same to the public. If you are a public servicemember in New Jersey or West Virginia, including for example a current or retired New Jersey or West Virginia judge, prosecutor or police officer, do not submit any private, non-public contact information to us, directly or indirectly. You agree that, to the extent your non-public contact information is protected by “Daniels law,” you will exercise your right to opt-out (a non-disclosure request) only by emailing your request to [email protected] and you will allow us a reasonable period to recognize and honor your request.

INFORMATION COLLECTION METHODS
All data gathered by TruScienceDiagnostics resides securely within our protected database infrastructure, accessible exclusively to authorized TruScienceDiagnostics personnel. We accumulate information from clients and visitors who navigate our platform, establish accounts, or complete purchases. This data may be captured at multiple touchpoints throughout your engagement with our services.

ACCOUNT CREATION
When you establish an account or complete a transaction, we gather essential details including your name, delivery address, postal code, phone number, email address, and payment credentials (credit card or bank account information). This data enables us to fulfill your orders and deliver our services. Note that upon registration, you become identifiable to us via this information.

COOKIES
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. We cannot guarantee that all of our websites can recognize and honor do-not-track browser signaling.

LOG FILES
TruScienceDiagnostics automatically receives and records information on its server logs from your Web browser, including your IP address, cookie information, and the page you requested. We use IP addresses and cookies to analyze trends, administer the site, track members and users movements, and gather broad demographic information for aggregate use. IP addresses are not linked to your personal information.

INFORMATION FROM OTHER SOURCES
For reasons such as improving personalization of our Service (for example, providing better product recommendations or special offers that we think will interest you), we might receive information about you from other sources and add it to our account information. We also sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily.

USE OF INFORMATION
Information we collect is generally used for the following purposes: To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers. To improve our marketing and promotional efforts, to analyze site usage, improve our content and product offerings, and customize our sites content, layout, and services. These uses improve our Services and better tailor them to meet your needs. To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use. At times, we may look across multiple members or users to identify problems or resolve disputes, and in particular we may examine your information to identify members using multiple Member Ids or aliases.

SHARING OF INFORMATION
We may use the personal information that you supply to us and we will bring selected retail opportunities to you via direct mail, email, online and telemarketing. TruScienceDiagnostics may sell or rent aggregated statistical information and user, member or former member specific information, including name, address, telephone number and payment information, to our marketing partners or other third-parties. If you want TruScienceDiagnostics to stop sharing information it has about you in the future, you may notify us of this fact by contacting TruScienceDiagnostics’s Member Services department.

We reserve the right to disclose personal information, including Sensitive Information, when we believe that such disclosure is appropriate to comply with the law or a request by a government official, to protect the rights or property of TruScienceDiagnostics, or to enforce our Terms and Conditions of Use. In the event that TruScienceDiagnostics or substantially all of its assets are acquired by a third party, member information and Sensitive Information may be some of the transferred assets.

USE OF DATA COLLECTED
We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about TruScienceDiagnostics and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

SMS OFFERING AND OPT-OUT RIGHTS
By completing or submitting a complete or partial registration form, you are consenting to receive SMS offers and other information from us on your wireless telephone. You understand that your wireless carrier’s standard charges and rates apply to these messages. You may opt-out of future SMS marketing by replying “STOP”, “END”, or “QUIT”.

AGENTS
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from member lists, analyzing data, providing marketing assistance, processing credit card payments, and providing member services. They have access to personal and Sensitive Information needed to perform their functions, but may not use it for other purposes.

SPECIAL OFFERS AND ANNOUNCEMENTS
Active customers and former customers will occasionally receive information on products, services, special deals, and a newsletter.

DATA SECURITY
TruScienceDiagnostics implements comprehensive safeguards protecting user and member Sensitive Information, both digitally and physically. Your Sensitive Information is password-secured for maximum privacy and protection. Sensitive Information undergoes encryption and is shielded online using industry-leading encryption technology - SSL.

Sensitive Information receives offline protection within our facilities as well. Only personnel requiring the information for specific functional roles (for instance, billing administrators or client service representatives) receive Sensitive Information access. Additionally, all team members maintain current knowledge of our security protocols and procedural updates. Finally, servers housing Sensitive Information reside in fortified environments. For security-related inquiries about our platform, submit questions via TruScienceDiagnostics online contact form.

OTHER SITES
TruScienceDiagnostics forwards users and members to other sites. Please be aware that TruScienceDiagnostics is not responsible for the business and privacy practices of these other sites. We encourage you to be aware of this when you leave our site and to read the legal notices and privacy policies of each and every website you visit.

CORRECTION/UPDATING PERSONAL INFORMATION
If a member’s personal information changes we will endeavor to provide a way to correct or update that members personal data provided to us. Visit our Customer Care section to update.

POLICY UPDATE NOTIFICATIONS
Should we modify our Policy, we will publish these revisions on our Homepage or provide alternative notification of our updated Policy ensuring users and members remain informed about what data we gather, how we utilize it, and when we share it.

MINOR ONLINE PRIVACY SAFEGUARDS
TruScienceDiagnostics serves adult internet users globally. We uphold and comply with the Children’s Online Protection Act (COPPA) and do not knowingly gather data from individuals under 13 years of age, nor distribute such information to third parties. Individuals under 18 may utilize TruScienceDiagnostics exclusively with parental or guardian supervision.

SPECIAL NOTIFICATION FOR CALIFORNIA RESIDENTS, YOUR CALIFORNIA PRIVACY RIGHTS
Individual customers who reside in California and have provided their personal information to TruScienceDiagnostics may request information about our disclosures of certain categories of personal information to third parties for their direct marketing purposes. Such requests must be submitted to us using TruScienceDiagnostics online contact form. Within thirty days of receiving such a request, we will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to.